Within the Steam Sales & Activations Reports website, you can find stats on the refunds of your game, including the notes that players provide when they request a refund. …

The data provided is made up of general refund numbers and a rate, as well as reasons that players have specified when seeking a refund. [subsection]Refund Rate[/subsection] The refund rate is simply the number of units returned in a given period divided by the number of units purchased in that period. …

[section]In-Game Purchase Requirements[/section] For any in-game purchases, you'll need to use the microtransaction API so Steam customers can only make purchases from the Steam Wallet. …

This status should not be the sole determining factor to accept or reject a purchase. [*]A Locked account cannot make purchases in Steam because of fraud, chargeback, a hijack, or a violation of the Steam Terms of Service. …

[b]Q: What about refunds?[/b] A: All purchases are covered by the normal Steam refund policy. In some cases, we may choose to extend the option to customers to refund beyond the normal policy, for instance if a new game is cancelled or some promised content or features are not delivered. We may offer refunds to Free-to-Play customers if they haven’t had the opportunity to get value out of their in-game purchases. [b]Q: What if I need to temporarily disable purchases or new installs of my game?…

This user metadata should be bundled and sent with your regular purchasing data to your purchasing server. [*] [b]Step 3[/b] Your purchasing server initiates a purchase request through the Steam web service on behalf of the Steam client. …

This value is used for grouping sales data in backend Steam reporting and is never displayed to the user. [/list] [/list] If the transaction is accepted by Steam, the Steam client will automatically be notified to authorize the purchase. …

[/callout] If you have the necessary permissions to purchase a Steam app credit, you'll see a green button to do so on your [url=https://partner.steamgames.com/dashboard]Steamworks home page[/url]. [callout]Please review the [doclink=gettingstarted/onboarding]Rules & Guidelines[/doclink] about the content that can be distributed via Steam. Please keep these guidelines in mind when choosing whether to proceed with distribution. In addition to the Rules & Guidelines, content you publish on Steam must comply with the Steam Distribution Agreement, the [url=http://store.steampowered.com/subscriber_agreement/]Steam Subscriber Agreement[/url], [url=http://store.steampowered.com/online_conduct]Steam Online Conduct guidelines[/url] and the [url=http://store.steampowered.com/privacy_agreement/]Steam Privacy Policy[/url][/callout] [section]Recouping The Steam Direct Fee[/section] The Steam Direct Fee is not refundable, but will be recoupable in the payment made after your product has at least $1,000.00 Adjusted Gross Revenue for Steam Store or in-app purchases. …

[/h4] Commercial accounts will have access on Steam to purchase commercial copies of any game where the publisher is offering a commercial copy. During the purchase process you will be able to enter the quantity of the commercial game you wish to purchase and any applicable volume discounts will be applied at the time of purchase. …

These features are available in Steamworks and can be turned on by the site license admin. [*][h4]Can I refund purchases of commercial game licenses?[/h4] The refund policy is currently set up to closely mimic the [url=https://store.steampowered.com/steam_refunds/]consumer version[/url] (2 weeks/2 hours). …

[section]Overview[/section] Our experience with pre-purchases (or pre-orders) is that they tend to be ineffective unless it’s a heavily anticipated, heavily marketed title, and even then we encourage titles to have short pre-purchase periods on Steam. …

Running a prepurchase/preorder can also be a risk for both customers and Valve. For these reasons, we do not support running a pre-purchase except in a few rare cases with partners with which we have a well-established relationship and that have a proven track record on Steam. …

Players who purchase a package that grant advance access will be able to refund the game as per the [url=https://store.steampowered.com/steam_refunds/]standard refund policy[/url]. Players who purchased the "Standard" package are still in pre-purchase and can refund at any point prior to the release of the game. [subsection]User Reviews[/subsection] During Advance Access, players will be able to submit a review for the game. …

You can also tick the "Commercial License" option under "Show selected types" when using the filter to search the Steam store. On the game's store page, the commercial license price will be displayed right under the regular purchase option. [*][h4]Are commercial licenses refundable?[/h4] The [url=https://store.steampowered.com/steam_refunds/]refund policy[/url] is set up to closely mimic the consumer version (2 weeks/2 hours). [*][h4]Can I see if a player is in a Café?…

The customer can purchase this bundle only if they do not already have any of the products in the bundle. These types of Steam Bundles may be purchased as gifts. …

Yes, you can drag and drop the order of the packages in your bundle to change the order in which they are displayed on the bundle store page. [*][b]Q. Can Steam Bundles be refunded?[/b] A. Yes, the individual parts of that bundle may be refunded following the same refund rules for the type of content purchased (game, dlc, movie). [*][b]Q. …

Examples of such corrective actions include removing the Season Pass from sale on Steam, allowing customers the option of refunding the entire Season Pass, and/or refunding all customers who purchased the Season Pass.[/callout] [section]Including a Season Pass in a Pre-Purchase[/section] You may include a Season Pass as part of a game's pre-purchase. If you'd like to include a Season Pass as part of a pre-purchase of an edition of a game, you'll still need to set up a Season Pass DLC as usual. However, as part of setting up a pre-purchase, you'll need to contact Steam to set the Season Pass DLC into pre-purchase mode. …

[/callout] A successful response to this command means the transaction has been created. If the purchase interface is the Steam client, the user will automatically be presented with a dialog requesting authorization for the purchase. …

[/td] [/tr] [tr][td][b]orderid[/b][/td][td]uint64[/td][td]✔[/td][td]Unique 64-bit ID for order to refund.[/td][/tr] [tr][td][b]appid[/b][/td][td]uint32[/td][td]✔[/td][td]App ID of the game.[/td][/tr] [/table] Tells Steam to refund a user for a purchase. …

[/td][/tr] [tr=k_EUserReviewsReviewType_Negative][td][b]k_EUserReviewsReviewType_Negative[/b][/td][td]2[/td][td]Only negative reviews.[/td][/tr] [/table] [subsection=EUserReviewsPurchaseType]EUserReviewsPurchaseType[/subsection] [table] [tr][th]Name[/th][th]Value[/th][th]Description[/th][/tr] [tr=k_EUserReviewsPurchaseType_Steam][td][b]k_EUserReviewsPurchaseType_Steam[/b][/td][td]0[/td][td]Only reviews by users who purchased the app on Steam.[/td][/tr] [tr=k_EUserReviewsPurchaseType_All][td][b]k_EUserReviewsPurchaseType_All[/b][/td][td]1[/td][td]All reviews.[/td][/tr] [tr=k_EUserReviewsPurchaseType_NonSteamPurchase][td][b]k_EUserReviewsPurchaseType_NonSteamPurchase[/b][/td][td]2[/td][td]Only reviews by users who did not purchase the app on Steam.…

[u]It is important that you don’t give Steam customers a worse deal than Steam Key purchasers.[/u] [*]You can request Steam Keys only for content that is available for purchase or download on Steam. …

[/b] If you offer your product for pre-purchase outside of Steam, and that pre-purchase grants the user a Steam product key, those keys should unlock your product at the same time it is made available for purchase via Steam. …

The bundle will be expanded in the checkout process, so the user will see the list of granted items. The Steam Refund Policy allows refunding the purchase within certain time limits - but all the enclosed items must still be found in the player's inventory, and unmodified. …

The chest purchase will no longer be refundable once the chest has been opened. [subsection=VlvPricing]VLV Preset Pricing Table[/subsection] Here are the current possible values you can use to specify a price_category for your item. …

It is unlikely that many players are signed into Steam within the built-in browser inside those social media apps, and thus it is hard for the user to take direct action (such as wishlist or purchase) in Steam after clicking your advertisement. …

If a DLC package includes the base game it will be counted as a conversion. [h4]Q. Does Steam track conversion via in-game purchases?[/h4] A. Steam does not currently report conversion for in-game purchases. [h4]Q. Does Steam track conversion via CD-Keys/Steam Retail Keys?…

[b][h4]Q: If I run a Steam Playtest, will it mess with my real game?[/h4][/b] [b]A:[/b] Your Steam Playtest appID is a separate appID from your main game. As a result, things like playtime, wishlists, reviews, refunds, etc. are separate as well. For example:[list] [*]A customer’s wishlist for your game won’t be impacted when they join or leave your playtest. [*]A customer who has only participated in the Playtest cannot review your actual game. [*]A customer’s playtime in your Playtest has no impact on the Steam Refund policy, or the player’s ability to get a refund on a purchase of your real game. [*]A customer’s playtime in your Playtest has no impact on earning trading cards or unlocking achievements. …

Are you willing to seek other forms of investment? [b]Early Access is not a pre-purchase[/b] Early Access is not meant to be a form of pre-purchase, but a tool to get your game in front of Steam users and gather feedback while finishing your game. Early Access titles must deliver a playable game or usable software to the customer at the time of purchase, while pre-purchase games are delivered at a future date. Read more about [doclink=store/prepurchase][/doclink]. [b]Steam Early Access is not the same as Advance Access[/b] Advance Access on Steam is commonly referred to as "early access" on other platforms, however, Steam Early Access is a completely different thing. …

Users can also purchase items directly from the Item Store, or trade and exchange markets in the Steam community. However because the client can't be trusted (and the keys in a client can always be captured by an attacker) you can't give users specific items in this scheme. …

[list] [*] [doclink=features/inventory/webfunctions#ItemCart]ItemCart[/doclink] - Can be used to send a cart full of items to be purchased through Steam. [*] [doclink=features/inventory/webfunctions#BuyItem]BuyItem[/doclink] - Can be used to purchase a single item through Steam. …

[section=ItemCart]Item Cart[/section] ItemCart can be used to send a cart containing one or more items to be purchased via Steam. You'll need to build and maintain the cart within your own game or UI, then send the contents of that cart to Steam for purchase and activation of those items. …

[section=BuyItem]BuyItem[/section] BuyItem is a simple structured web page that allows a user to buy an in-game item using a simple Steam purchase UI. [subsection]URI construction[/subsection] Construct a URI for your item as follows, and direct the player to it: [code-inline]https://store.steampowered.com/buyitem/{appid}/{itemdefid}/{quantity}[/code-inline] [subsection]Parameters[/subsection] [list] [*] [b]appid[/b]: The ID of the application associated with the item. [*] [b]itemdefid[/b]: The ItemDef ID to present for purchase. …